Sunday, December 30, 2007
2008 Resolutions for Patients and Doctors
#1 Doctor: Resolve to let patient speak without interruption and describe their symptoms.
Patient: Resolve to focus on the problem I am seeing the doctor about and not come with a list of 10 complaints for a 15 minute visit.
#2 Doctor: Resolve to keep a pleasant tone of voice when answering night and weekend calls from the answering service or nurses.
Patient: Resolve to get my prescriptions filled during office hours, not forget my medications while traveling and to use nights and weekend phone calls for emergencies only.
#3 Doctor: Resolve to exercise a minimum of 4 times a week for better health.
#4 Doctor: Resolve to train my staff and model excellent customer service for patients.
Patient: Resolve to understand that getting an instant referral, prescription, note for jury duty, letter to my insurance from the doctor is not my god-given right and I will stop bitching.
#5 Doctor: Resolve to give at least one compliment a day to my office staff, child and spouse.
#6 Doctor: Resolve to apologize when I am late seeing a patient who has been waiting.
Patient: Resolve to not complain when the doctor is late because I understand that another human being needed attention. It might me me in the future who needs extra time.
#7 Doctor: Resolve to do one new thing a month that is novel that I would put off ( a play? travel? special activity with a child or spouse? computer skill? music? see a friend?)
#8 Doctor: Resolve to review all insurance payers and drop contracts that are not paying market rates for my skills and education. I will not go bankrupt.
Patient: Resolve to try and understand the medical economics that require my doctor to drop my insurance. If my doctor isn't worth paying a little more for the visit I will find a new doctor.
#9 Doctor: Resolve for each new prescription I write I will explain 5 things. The name of the medication. The reason for the medication. The side effects. How to take it. And how long to take it.
Patient: Once the doctor has prescribed a medication, I will take it as prescribed.
#10 Doctor: I will give thanks that I have a wonderful profession where I can help people in a special way.
Patient: I will not underestimate the many years of training and sacrifice my doctors have gone through and I will appreciate that they are trying their hardest to help me stay healthy.
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