Wednesday, December 28, 2011

High Ratings for Personal Physicians

It's time for some good news!   A study that looked at online patient ratings  about their physicians from 2004 through 2010 showed that the average physician rating was 9.3 out of 10.  That is amazingly high and shows that patients (at least the ones who posted on Dr.Score) are very content with the care they receive from their doctor.  Even though some patients will post a nasty comment about the doctor, the overall patient satisfaction is high.  Seventy percent of doctors earned a perfect 10.

The survey asked patients to rate physicians on attitude, the thoroughness of the visit,  how well the doctor communicated and how long they sat in the waiting room.  It is not a surprise that the longer patients waited, the lower was the rating.  Forty two % of doctors were primary care physicians and the remainder were specialists outside of primary care.

Patient satisfaction is finally getting attention in medicine.  More than 60% of health care organizations are using patient satisfaction scores to determine physician incentive payments and large medical groups measure satisfaction and give the doctor feedback on a regular basis.  Medicare will also link patient satisfaction with hospital payments and hospitals who do not rate high will lose revenue. 

We read a lot about the problems in health care in the United States but those issues are usually concerned with cost and access.  In fact a November Gallup poll found that 82% of adults say the quality of health care they receive is "good" or "excellent".  A 2010 study by the Clinician and Group Consumer Assessment of Healthcare Providers and Systems found that 94% of nearly 42,000 patients rated their physicians a seven or higher on a 10-point scale.  (that group needs a new name)

Another study I read shows that 90% of physicians feel stressed nearly every day.  It is good news that that stress is not being felt by the patients and that we are delivering the patient-centered care that we pledged when we took our oath.

4 comments:

Anonymous said...
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Randi Parker said...

I live in a small community. We have 2 M.D.'s 1 OBGYN. I have a very serious health issue probably with the specific desease process they don't know anything about it but sense the compatition is extremely limited you get hearded through like cattle around here. Thank God I'm a retired nurse or I would probably be dead. It's a crying shame when you have to explain lab values to a M.D.
Randi Parker
Idabel, Oklahoma

Michael Kirsch, M.D. said...

90% of us feel stressed? What can the remaining 10% teach us? Very nice post.

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