The survey asked patients to rate physicians on attitude, the thoroughness of the visit, how well the doctor communicated and how long they sat in the waiting room. It is not a surprise that the longer patients waited, the lower was the rating. Forty two % of doctors were primary care physicians and the remainder were specialists outside of primary care.
Patient satisfaction is finally getting attention in medicine. More than 60% of health care organizations are using patient satisfaction scores to determine physician incentive payments and large medical groups measure satisfaction and give the doctor feedback on a regular basis. Medicare will also link patient satisfaction with hospital payments and hospitals who do not rate high will lose revenue.
We read a lot about the problems in health care in the United States but those issues are usually concerned with cost and access. In fact a November Gallup poll found that 82% of adults say the quality of health care they receive is "good" or "excellent". A 2010 study by the Clinician and Group Consumer Assessment of Healthcare Providers and Systems found that 94% of nearly 42,000 patients rated their physicians a seven or higher on a 10-point scale. (that group needs a new name)
Another study I read shows that 90% of physicians feel stressed nearly every day. It is good news that that stress is not being felt by the patients and that we are delivering the patient-centered care that we pledged when we took our oath.